Connectivity issues

• Close other wallet extensions and refresh the page.
• Make sure the wallet is unlocked and on Nexwest Mainnet (chain ID 7777).
• Disconnect the site from the wallet, then reconnect.
• Try a different browser profile to rule out an extension conflict.
• If the wallet is a hardware wallet, open the Ethereum app and enable blind signing for typed data.

A loop usually means the wallet is signing a different message than the app expects. Clear the site permissions, refresh, and reconnect. If you use WalletConnect, delete the stale session in the wallet and scan a new QR code. Do not keep approving the same prompt; revoke the session first.

• Check spam and promotions.
• Wait 60 seconds before requesting another code.
• Disable email link scanning that pre-opens links; it can consume the code.
• Try a different email provider.
• If you still cannot log in, use the export flow with your recovery method or contact support.

WalletConnect sessions expire after inactivity. Reconnect and approve the session again. If the wallet app is on a different network than the browser, switch both to the same network. Corporate VPNs and mobile data switches can also drop the socket.

Add Nexwest manually: chain ID 7777, RPC https://rpc.nexwest.app, symbol NXW, explorer https://explorer.nexwest.app. Testnet uses chain ID 7778. After adding the network, switch to it in the wallet and refresh.

Check the transaction hash on the explorer. If it is not included in a block, it may have been dropped. Cancel and resubmit with the same cloid if it is an order. Never submit a withdrawal twice with different nonces.