Withdrawals are signed by your account, batched, and broadcast to the destination chain. Most delays are destination-chain finality, not a Nexwest failure.
Trace a withdrawal
- Open Activity and find the withdrawal.
- Copy the destination transaction hash.
- Check the hash on the destination explorer.
- Compare the destination address with the one you entered.
The withdrawal has not arrived
Check the destination explorer first. If the transaction is confirmed, the funds are at the destination address. If the transaction is pending, wait for finality. If there is no transaction hash after 30 minutes, open a ticket with the withdrawal ID.
My withdrawal keeps getting re-deposited
This happens when the destination address rejects the transfer, the bridge cannot deliver to a contract, or the destination wallet returns the funds. Check that the address can receive USDC on that chain. If you used a smart contract, confirm it implements the receiving hook.
I withdrew to Phantom and cannot find the USDC
Phantom supports USDC on Solana, not Arbitrum. If you withdrew USDC over Arbitrum to a Phantom EVM address, import that address into an EVM wallet or add the Arbitrum network to Phantom. The funds are at the address; they are not lost.
The amount is smaller than I requested
The withdrawal fee is deducted from the amount. Check the fee table on deposits and withdrawals. Network fees on the destination chain are separate and are paid by Nexwest.
I sent to the wrong address
Withdrawals are irreversible. If the address belongs to you, import it and recover the funds. If it belongs to someone else, Nexwest cannot reverse the transfer. Report it to the destination service and to local authorities if it was a scam.
The withdrawal is stuck in a queue
Large withdrawals may wait for the next batch or for a vault settlement window. The app shows in_queue. Do not submit a second withdrawal; it will create a second transfer.
Required minimum
Withdrawals require at least 1 USDC after fees. If your balance is below the minimum, close or reduce a position first, or deposit additional USDC.
Verify the chain
A withdrawal to the right address on the wrong chain cannot be recovered by Nexwest. Always verify the chain icon and the address prefix before signing.